Delete your account

Last updated: 13 October 2026 · Versione italiana

This page explains how to request deletion of your MemoFlash account (developer: Andrea Libutti — sole proprietorship "LIBUTTI ANDREA") and which data is erased.

Deleting your account from the app

1. Open MemoFlash and sign in.
2. Go to the Profile tab (the last one in the bottom bar).
3. Scroll to the bottom and tap Delete account.
4. In the confirmation field, type the word the app shows you (in English: DELETE) and confirm.

Sessions are closed immediately (a device that is already signed in may stay active for up to 15 more minutes) and we stop sending you notifications. Study reminders already scheduled on your phone stay until you turn them off or uninstall the app.

If you have an active subscription, deleting your account does not cancel it. Cancel it in the store you bought it from (App Store or Google Play), otherwise it keeps renewing.

If you cannot sign in

Email privacy@memoflash.app from the address you registered with, stating that you want your MemoFlash account deleted. We reply within 30 days, as required by Art. 12 GDPR.

What gets deleted

At the end of the grace period, the data tied to your account is permanently erased:

• email address, name and profile picture;
• decks, cards, notes and uploaded files;
• study statistics, streaks, scores and badges;
• friendships and shared activity;
• push notification tokens.

Any decks you had shared are deactivated immediately and can no longer be reached through any link. Anyone who had already imported one of your decks keeps their copy.

Timing and retained data

• Immediately: the account is deactivated, sessions are revoked and we stop sending you notifications. You have 30 days to change your mind: email privacy@memoflash.app and we reactivate the account with your decks, cards and progress. Share links stay off: you create them again from the app.
• After 30 days: data is permanently deleted. From that point restoring is no longer possible. Only a few technical rows remain, with no name, email or content, tied to your internal identifier (subscription events, use of saved streaks, content rejected by the AI). Backups keep the data for up to 30 more days, then it is gone from there too.
• AI generation logs: the ones holding only numbers (date, cost, amount of text) are anonymised after 90 days and deleted within 12 months; the others are deleted with the account.
• Purchases: the store you paid through keeps the transaction data for its own tax obligations (in Italy 10 years, Art. 2220 of the Italian Civil Code); it does not include the content of your decks.
• Data held by providers: they keep, for their own retention periods, usage statistics and error reports (if you had given consent), your purchase history, the emails we sent you and, for a limited period, the text sent to Google for AI. To ask for their deletion, email privacy@memoflash.app.

Deleting only some data

You do not need to close your account to remove your content: decks, cards and notes can be deleted individually inside the app. For partial deletion of other data, email privacy@memoflash.app.

Full details on processing: privacy policy.